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-Is FedEx Overnight shipping available? FedEx Overnight and 2 Day shipments are available and shall be requested in advance to assure we can meet daily time guidelines. FedEx shipments are packaged and shipped up to 2 hours before FedEx pick up times or items are shipped the next business day. Additional fees apply.
-Can I pay by mail? AgentsEye.com offers several payment options to meet your needs. Many customers are constantly requesting to Pay by Mail. If you would like to submit your payment via check, money order, or cash please click here for mail order form.
-What type of warranty will be provided? At AgentsEye.com we stand behind our products. A full 30 day warranty is provided at no additional costs for each product provided on our site. If you have any problems with your products operation you can return ship the item to our warehouse for free repair or exchange with no questions asked.
-Can I purchase an extended warranty? You can purchase extended warranty services to fully insure your product for up to 5 years. Click here.
-Does AgentsEye.com provide my personal information to any third party. No. Never! Please visit our Privacy Policy.
-Is my online payment secured?
Our shopping cart automatically encrypts your confidential information in
transit from your computer using the Secure Sockets Layer protocol (SSL) with an
encryption key length of 128-bits (the highest level commercially available).
Before you even access our shopping cart, the merchant server checks that you're
using an approved browser - one that uses SSL 3.0 or higher.
-How can I post feedback about AgentsEye.com? We honor all feedback requests. Please submit your feedback here.
-Can I install these products myself or will professional installation be required? Surveillance products are made very simple for any one to install. Professional assistance will not be required. Installation takes just a few minutes. Simply mount your camera, connect audio/video cable from your cameras to the monitor or recorder, plug and power for 24/7 surveillance. If you need any assistance you can contact Technical Support for step by step assistance.
-Who can I contact for Technical Support? Technical support agents are available to assist you with any product specifications. Please call our Technical Support line or e-mail techsupport@agentseye.com
-How can I confirm and track my shipment? All payments are confirmed via e-mail. If you would like tracking information for your package please e-mail your request with name and address to: customerservice@agentseye.com and an agent will provide your status details.
-How long will it take for my shipment to arrive? Orders are normally processed and shipped within 24-72 business hours from payment confirmation. During PEEK shipping dates and holidays we require that you allow 1-2 weeks for processing and shipment of your order, unless guaranteed by product or seasonal promotion(s)
-Can my package be shipped from a DISCREET address? For obvious security purposes many of our customers do not want anyone to know who the package is from or what it's contents are. We ship all packages from a discreet name and address so that no one will suspect AgentsEye.com products.
-What shipping carrier will deliver my package? Will a signature be required? All standard shipments are professionally packaged and processed for delivery via USPS Priority or UPS International with full tracking and confirmation. Signature may be required to UNCONFIRMED addresses. We reserve the right to require a signature for any package. In most cases, signature is required.
-Is my shipment guaranteed? Yes, all packages are shipped with full tracking or confirmation for a complete and secure transaction.
-If my package does not arrive or is lost in transit, who can I contact for prompt assistance? If you believe that your order has been lost in transit or past due for arrival please contact a customer service agent immediately. We strive in prompt delivery to all customers and will be glad to assist in locating a lost or delayed package.
-Is shipping available to International countries? Yes, of course. We currently have customers in all 50 USA States and 55+ countries around the globe. It is our pleasure to serve each country through out the world.
-How can I contact Customer Service? 24/7 Customer Service e-mail support is available. Please send your e-mail to: customerservice@agentseye.com
-How many hours will a 9V battery operate with my wireless camera? Depending on the brand, a 9V battery will operate for approx. 8-12 hours. We recommend Energizer or Duracell re-chargeable. -How do I record to my VCR? This is very simple. Connect your RCA audio/video cable through your TV or VCR. When inputs through TV, switch to A/V. For VCR you simply connect through your TV or monitor, tune/focus a picture, and press record. If you need step by step assistance please contact Technical Support at techsupport@agentseye.com -Can my wireless camera operate wired for 24/7 surveillance? Yes, simply plug and power your wireless camera with an 8V 200ma power supply for 24/7 surveillance. Click here.
If you have any questions or concerns about products, services, and features or need additional assistance please contact us.
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