Shipping Guidelines:

Orders are normally processed within 24-72 business hours after payment confirmation. All standard shipments are professionally packaged and processed for delivery via USPS Priority or Priority International with full tracking and confirmation. You will receive a shipping confirmation with tracking number via e-mail. You can also request tracking details by contacting us via e-mail. Note that USPS Priority estimated shipping is 3-5 days which they do not guarantee. Signature confirmation may be required to receive your package. Please be available to receive your package or watch for notices posted by USPS. We are not responsible for delayed packages being held at the post office. During PEEK shipping dates and holidays we require that you allow 1-2 weeks for processing and shipment of your order, unless guaranteed by product or seasonal promotion(s). Any product that arrives damaged during shipment must be reported within 48 hours of receiving your package to ensure proper coverage. Damaged items will only be covered when optional insurance is purchased. International shipments are subject to your countries customs duty. We are not responsible for any delay caused by your countries customs inspection. It is recommended that you read and understand your countries customs policy as many countries including Canada may hold or inspect imported packages for up to 45 days.

FedEx Overnight and 2 Day shipments are available and shall be requested in advance to assure we can meet daily time guidelines. FedEx shipments are packaged and shipped up to 2 hours before FedEx pick up times or items are shipped the next business day. Additional fees apply.

Product Warranty Terms:

At AgentsEye.com we stand behind our products. A full 30 day warranty is provided at no additional costs for each product provided on our site. If you have any problems with your products operation you can return ship the item to our warehouse for free repair or exchange with no questions asked. You can purchase extended warranty services to fully insure your product for up to 5 years.

60 Days = $9.80

90 Days = $16.80

1 Year = $22.80

2 Year = $34.80

3 Year = $39.99

4 Year - $44.99

5 Year = $49.99

Returns/Exchanges:

We now enforce a NO REFUND POLICY. Items can be returned for exchange, in store credit, or for warranty repair/replacement coverage. Any items that are deemed inoperable upon arrival will be eligible only for repair or exchange as covered by warranties and site policies. Non-working products must be reported within 48 hours of receiving your package to ensure proper coverage. Damaged items will only be covered when optional shipping insurance is purchased or if product is covered by warranty. Any returned products must be shipped via an insured trackable mail method as we are not responsible for damaged returns or lost packages. AgentsEye.com provides extensive details and images of each product. We also have sales and customer service representatives available to answer your questions and help decide which products will best meet your needs. Refunds are not offered for products that you simply do not want. Companies can not be expected to take financial losses incurred with shipping and processing fees for items you later decide you just don't want or couldn't afford. Any refunds that we may decide to offer at our discretion will include a Service and Re-Stock fee of 25% which will be deducted from the overall amount. It is our obligation that your product is exactly as described, fully operational and/or serviced under warranty if required. A refund or exchange may not be eligible should damage occur after shipment due to the following reasons: 

-It has been modified internally or externally, tampered with, marked on, or repaired in anyway by persons other than technicians of our company. 

-It has been damaged through misuse, negligence, accident. 

-It has malfunctioned as caused by power interruption or abnormal voltage input or natural calamities. 

-Damage of using it beyond what the product is applicable.

 

Illegal Activity will not be tolerated:

Returning items that were damaged at fault of the customer while attempting to force a credit card chargeback is illegal. You can not open items, use them, cause damage, or re-package, and write refused to sender nor can you return such goods while forcing fraudulent credit card chargeback's.

Due to several members purchasing surveillance cameras to catch a thief and then attempt to return the camera within few days, we simply do not offer refunds. We are a professional company that will make sure each client is taken care of. However, due to deception and fraud we are required to revise our legal policies to ensure a 100% secure transaction for all clients while maintaining the best interests of our company and a full defense to any fraudulent activity.

When making a purchase you are agreeing to our legal terms and policies. Legal offenders will be prosecuted per State and Federal Laws.

 

 

For your safety while operating wireless camera systems...

DO NOT use the products to carry out illegal activities. DO NOT place the cameras or wires in a wet place. DO NOT disassemble or repair the camera, the receiver and other relevant peripheral equipment. Improper disassembly might cause damage. DO NOT shake or hold the antenna as this may influence the receiving of electromagnetic waves and thereby influence the receiving ability. DO NOT use the camera in places that are covered by metal such as an elevator which might shield the electromagnetic wave, and influence the receiving range. DO NOT use several cameras with the same frequency.

Site Privacy Policy:

This policy describes the fair information practices that govern the collection, maintenance, use, and disclosure of personal information on the AgentsEye.com web site.

    1. Collection Practices
      Like most internet sites, Agents Eye, AgentsEye.com maintain web logs that automatically record basic visitor information. This information consists of:
      1. Internet domain from which you access our web site (e.g., aol.com, yourschool.edu, yourcompany.com).
      2. Your IP address. An IP address is automatically assigned to your computer when you travel the internet. Often times these addresses may be individually identifiable. However, even when an IP address is identifiable, it usually takes additional effort to link a particular IP address to a specific individual. For many users, an IP address cannot be linked to a specific individual.
      3. Type of browser and operating system used to access our web site.
      4. Date and time of access.
      5. Number of pages visited.
      6. Address of the web site (if any) from which you linked to AgentsEye.com.

Agents Eye, AgentsEye.com normally only uses web log information in aggregate form to enable us to make the AgentsEye.com web site more useful. Agents Eye, AgentsEye.com like to know which features are popular and how each visitor locates our site. Web logs may be used to identify visitors who seek to damage our web site, use the web site in unauthorized ways, or interfere with operations. Information about users who try to engage in any unapproved activities may be shared with law enforcement agencies. Agents Eye, AgentsEye.com do not collect any personal information about a routine visitor unless the visitor provides it to Agents Eye, AgentsEye.com.

    1. E-mail and Web Forms
      If you use the Agents Eye, AgentsEye.com web site to send Agents Eye, AgentsEye.com an e-mail, sign a guest book, register for a conference, ask for information, subscribe to a publication, or if you provide personal information through the Agents Eye, AgentsEye.com web site in any other way, Agents Eye, AgentsEye.com collect and may maintain the information that you provide. Your information may be shared among Agents Eye, AgentsEye.com customer service or technical support agents as necessary in order to respond to your request.
    2. Security and Data Quality
      1. Agents Eye, AgentsEye.com maintains its web site and its information with technical, administrative, and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification, and improper disclosure. Agents Eye, AgentsEye.com are committed to maintaining accurate, timely, relevant, and appropriate information about our users. No computer system can ever be fully protected against every possible hazard. Agents Eye, AgentsEye.com provide reasonable and appropriate security to protect against foreseeable hazards.
      2. Agents Eye, AgentsEye.com require that employees who have access to personally identifiable information from our web site acknowledge in writing that they have read this privacy policy and that they are required to follow all terms. Any employee who fails to comply with these rules may be subject to disciplinary action up to and including dismissal and legal action.
      3. Routine e-mail sent to Agents Eye, AgentsEye.com through this web site or otherwise is not necessarily secure against interception. If your communication contains personal information that you consider sensitive, you may want to avoid e-mail.  Call toll free 888-455-5719.
    3. Cookies
      An Internet cookie is a piece of information that a web site transfers to a user's computer for record keeping purposes. The Agents Eye, AgentsEye.com web site only uses cookies when a member accesses the web site. The cookie is only active during the session and expires when the user closes the browser.
    4. Uses and Disclosures
      1. Agents Eye, AgentsEye.com uses its web site to provide services, information, and products to its distributors, employees, and members of the public.
      2. General
        Personal information collected through the Agents Eye, AgentsEye.com web site will never be provided to any third party.
      3. Legal Process
        Agents Eye, AgentsEye.com could be required to disclose personal information in response to a valid legal process, such as a search warrant, subpoena, or court order. Any record keeper faces this possibility. Disclosures may also be appropriate to protect Agents Eye, AgentsEye.com legal rights, or during emergencies if physical safety is believed to be at risk. Agents Eye, AgentsEye.com believes that these events are unlikely, but they are possible.
      4. Subscriptions
        Agents Eye, AgentsEye.com does not sell, rent, or otherwise distribute personal information to any third party.

 

If you have any questions or concerns about our site policies or need additional assistance please contact us.

 

 

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